Welcome

If you discover a fire, or hear the fire alarm in halls, there are a few things you need to do to keep yourself and others safe.

On discovering a fire 

• Use a call point nearby to activate the fire alarm — Don’t be scared of doing this!
• Exit the building immediately through your nearest fire escape, closing any doors behind you.
• Go to your designated evacuation point and give the fire marshal full information about where the fire is. If known, tell them what has caused the fire. 
• Do not stop for any possessions.
• Do not return to the building/area, and remain at the assembly point until you are told by the fire marshal that it is safe to return.

On hearing a fire alarm 

• Leave the building immediately and go to your building’s fire assembly point.
• DO NOT stop to collect belongings or friends, but do make people aware that they need to leave.
• Go to your designated evacuation point.
• DO NOT use the lift or re-enter the building after leaving until you are told by the fire marshal that it is safe to do so.

If there is an emergency, always contact the emergency services. 

You can contact the emergency services on three numbers:

• 999 — Use this in an emergency (if there is any threat to life) or if you require assistance immediately from the police, ambulance, or fire service.
• 111 — Use this in non-emergency situations to contact the NHS for any medical issues.
• 101 — This non-emergency number is for the police when there is no immediate danger. Both Southampton and Winchester are covered by Hampshire Constabulary.

When you’re speaking with emergency services, remember: do not hang up! The person who responds will be able to give you advice as well as summon the correct service.

In an emergency you will also need to contact reception on 02380 595 777 to keep them updated, they will be able to send staff to meet the emergency services and guide them to the location of the incident.